Q: ✅ How do I know if my tx went through?

Every on-chain transaction has a signature — a long string uniquely identifying it. Find it in your wallet's activity tab (Phantom / Solflare / Backpack) or in your SolBet bet history. Paste the signature into <code>https://solscan.io/tx/&lt;signature&gt;</code> to see on-chain status: <ul> <li>Success: the tx went through. SolBet registers the bet (or pays out the win) within seconds of confirmation.</li> <li>Finalized: the tx is irreversible. If the site doesn't show expected state by then, open a ticket.</li> <li>Failed: the tx didn't execute; no SOL moved. You haven't lost anything — retry.</li> </ul>

Q: ⚡ How fast do my winnings arrive?

Under normal Solana network conditions: under 5 seconds. The payout transaction is dispatched the instant the round settles. During Solana congestion (high mempool, validator issues) it can take up to 2 minutes. If it's been longer than 2 minutes and the round shows as "settled won" on the site, open a ticket with: <ul> <li>Your wallet address</li> <li>The round ID</li> <li>Approximate time of the bet</li> </ul> All payouts appear as incoming SOL on your wallet — no SolBet "withdraw" action exists or is needed.

Q: 🆘 How do I contact a human?

<ul> <li>Crisp chat (this one): for quick answers or to open a ticket.</li> <li>Discord: https://discord.gg/solbet — community chat, partnerships, general questions. Not the right channel for funds issues.</li> <li>Ticket via Crisp: for anything involving funds, disputed bets, bans, or that the chatbot can't resolve.</li> </ul> When opening a ticket, include: wallet address, the issue in plain English, approximate time (UTC), and any transaction signatures involved. Screenshots help. Response window: usually under 2 hours during operating hours (08:00–02:00 UTC). Longer overnight.

Q: ❌ My bet didn't go through

If you clicked Place bet and nothing happened: <ol> <li>Did you sign the transaction? Every bet is a Solana tx your wallet pops up to approve. If you rejected or dismissed the prompt, the bet didn't place — no SOL moved.</li> <li>Do you have enough SOL? You need the bet amount plus a small network fee (~0.00005 SOL). Your wallet will reject if short.</li> <li>Is Solana congested? Check <code>https://status.solana.com/</code>. Heavy congestion can make txs time out.</li> <li>Refresh the page. Occasionally the site and wallet state desync; a refresh resets it.</li> </ol> If none of the above and the bet still won't place, open a ticket with browser, wallet, SOL balance, and a screenshot of the error.

Question 1

✅ How do I know if my tx went through?

Accepted Answer

Every on-chain transaction has a signature — a long string uniquely identifying it. Find it in your wallet's activity tab (Phantom / Solflare / Backpack) or in your SolBet bet history.

Paste the signature into https://solscan.io/tx/<signature> to see on-chain status:

Success: the tx went through. SolBet registers the bet (or pays out the win) within seconds of confirmation.
Finalized: the tx is irreversible. If the site doesn't show expected state by then, open a ticket.
Failed: the tx didn't execute; no SOL moved. You haven't lost anything — retry.

Question 2

⚡ How fast do my winnings arrive?

Accepted Answer

Under normal Solana network conditions: under 5 seconds. The payout transaction is dispatched the instant the round settles.

During Solana congestion (high mempool, validator issues) it can take up to 2 minutes. If it's been longer than 2 minutes and the round shows as "settled won" on the site, open a ticket with:

Your wallet address
The round ID
Approximate time of the bet

All payouts appear as incoming SOL on your wallet — no SolBet "withdraw" action exists or is needed.

Question 3

🎯 What is BAIT? (roulette)

Accepted Answer

BAIT is a specialty roulette bet. It only pays on specific outcomes, but when it hits it pays 7× your wager.

It's designed as a lottery-style add-on alongside the standard color bets. Most sessions it does nothing — that's expected.

Long streaks without a BAIT hit don't mean anything is "due". Each spin is independent.

Question 4

🔌 My wallet won't connect

Accepted Answer

Try each of the following, in order:

Refresh the page and click Connect again.
Make sure your wallet extension/app is unlocked.
If using Phantom/Solflare in-browser, disable any other wallet extensions temporarily — they can hijack the connection prompt.
Clear site data for solbet.io in your browser settings, then refresh.
Try a different browser (Chrome, Brave, and Firefox all work).
On mobile, open solbet.io inside your wallet app's built-in browser rather than Safari/Chrome directly.

If you've tried all the above and it still won't connect, open a ticket with: wallet name, browser, device, and a screenshot of any error you're seeing.

Question 5

🆘 How do I contact a human?

Accepted Answer

Crisp chat (this one): for quick answers or to open a ticket.
Discord: https://discord.gg/solbet — community chat, partnerships, general questions. Not the right channel for funds issues.
Ticket via Crisp: for anything involving funds, disputed bets, bans, or that the chatbot can't resolve.

When opening a ticket, include: wallet address, the issue in plain English, approximate time (UTC), and any transaction signatures involved. Screenshots help.

Response window: usually under 2 hours during operating hours (08:00–02:00 UTC). Longer overnight.

Question 6

❌ My bet didn't go through

Accepted Answer

If you clicked Place bet and nothing happened:

Did you sign the transaction? Every bet is a Solana tx your wallet pops up to approve. If you rejected or dismissed the prompt, the bet didn't place — no SOL moved.
Do you have enough SOL? You need the bet amount plus a small network fee (~0.00005 SOL). Your wallet will reject if short.
Is Solana congested? Check https://status.solana.com/. Heavy congestion can make txs time out.
Refresh the page. Occasionally the site and wallet state desync; a refresh resets it.

If none of the above and the bet still won't place, open a ticket with browser, wallet, SOL balance, and a screenshot of the error.

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